1. Introduction

This Privacy Policy describes how Skinny LLC (“Skinny,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit our website skinny.com (“Site”) and utilize our services (“Services”). This includes web-based software, patient portals, mobile applications, telemedicine tools, and any other service we provide.

By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

2. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date. We encourage users to review this policy regularly to stay informed.

3. Confidentiality of Health Information (HIPAA Compliance)

Skinny handles personal health information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and relevant state laws. We operate as a Business Associate to licensed medical providers and maintain appropriate agreements to ensure compliance. Your PHI is protected by physical, electronic, and administrative safeguards.

4. Information We Collect

We collect personal information when you:

• Register for an account
• Contact us via email or form
• Submit telehealth intake forms
• Provide billing or payment details

This includes:

• Name
• Contact details (email, phone, address)
• Date of birth
• Medical history and treatment preferences
• Insurance and payment information

4.2 Automatically Collected Data

When you use the Site, we may collect:

• Device type and browser
• IP address
• Location data (with consent)
• Clickstream and usage data
• Session cookies and analytics data

We use cookies and similar technologies to improve user experience and collect statistical data. You may disable cookies in your browser settings, but some features may not function properly.

4.3 Data from Third Parties

We may collect information from third-party partners, healthcare providers, or analytics tools to enhance our Services.

4.4 Children’s Privacy

Our Services are not intended for children under 18 without parental consent. If we become aware that a child has submitted personal information, we will delete it immediately.

5. How We Use Your Information

We use your information to:

• Provide medical coordination services
• Support licensed healthcare providers in offering treatment
• Process payments and fulfill pharmacy services
• Enhance the user experience
• Respond to customer service inquiries
• Monitor and improve security and performance
• Send appointment reminders or service updates (with opt-in)
• Comply with legal obligations

6. Sharing of Information

We may share your information with:

• Licensed providers for care delivery
• Pharmacies for prescription fulfillment
• Business Associates performing services on our behalf
• Third-party technology vendors (with security safeguards)
• Law enforcement or regulators as required by law

We do not sell your personal information.

7. Your Rights

You have the right to:

• Access and request copies of your data
• Request corrections to inaccurate information
• Opt out of marketing communications
• Request restrictions on how your PHI is used
• File a complaint regarding our privacy practices

To exercise your rights, contact us at support@skinny.com.

8. Security Measures

We implement appropriate technical, physical, and administrative safeguards to protect your information. However, no system is 100% secure. You use the Site at your own risk.

9. State-Specific Disclosures

Certain states grant additional rights to residents, including:

California

Under the California Consumer Privacy Act (CCPA), California residents have rights to:

• Know what personal data we collect and how it’s used
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell data)

Texas

As a Texas-based entity, we comply with the Texas Medical Records Privacy Act and limit disclosures of PHI except where legally permitted or required.

Other States

We comply with applicable privacy laws in all states where services are offered, including HIPAA-equivalent rules in:

• New York
• Florida
• Illinois
• Washington
• Colorado

If state laws afford you greater rights than federal laws, we will comply with those enhanced protections.

10. Third-Party Links and Integrations

Our Site may link to third-party websites (e.g., labs, pharmacies, analytics). We are not responsible for their privacy practices. Review their privacy policies before sharing information.