We use a third party fulfillment center. We ship Domestic orders through DHL Ground service. Please allow 2-3 days for handling and up to 10 business days for the package to be delivered once its shipped. We package all products safely in the box with packing material. If you have not received your package within 15 business days of your order, please contact email@example.com.
We strongly believe in our products and want every customer to be satisfied. This is the reason for the Skinny Bunny Teas Customer Service Guarantee. Due to inevitable fraudulent activity Skinny Bunny will only accept returns of merchandise purchased directly from Skinny Bunny (online or over the phone) and in accordance with the following:
- Shipping costs are non-refundable.
- eBook purchases are non-refundable.
- Refunds may take at least one week to process.
- Teas – Must be unopened and in the original packaging to be considered for a refund.
- To be considered for a refund, Skinny Bunny teas must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
- Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible procuring shipment and for the merchandise arriving at Skinny Bunny Tea facilities.
The original packing slip is required for merchandise to be considered for reimbursement.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.SKINNY BUNNY IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
Please contact firstname.lastname@example.org with any inquiries or issues regarding your order. We’d happy to connect with you, there, and find a solution.