Shipping & Handling Policies
  • Handling Time
    Normal handling time is 3-5 days. During holidays and sales, the handling time is 5-10 days.
  • Shipping Time

    We use the United States Postal Service for domestic U.S. orders and USPS Priority International service for international orders.

    • Domestic Shipments - Shipping time is between 3-8 days from the time it is accepted at the USPS sorting facility.
    • International Shipments - There are many variables for international shipments such as, distance from United States, customs processing times, and weather in some instances. These are estimates based on past history.
      • Customs Charges - Please check with your country's customs department about import taxes. Skinny Bunny is not responsible for paying for your Countries Import Taxes.
      • Canada/Mexico - (7-14 Shipping Days)
      • Europe - (14-20 Days Shipping Days)
      • Africa - (14-30 Days Shipping Days)
      • Asia - (20-30 Days Shipping Days)
      • Other - (14-45 Days Shipping Days)
  • Packaging
    We package all products safely in the box with packing material and use the greatest quality boxes to ensure minimal/no damage during shipment.
  • Tracking

    For Domestic orders, the tracking updates will be shown on the tracking page the customer is provided with up until the order is delivered. For International orders, there is a possibility your country’s postal carrier’s tracking system will not be able to show full updates which could possibly result in the customer not being able to see when their package will arrive.

    • An e-mail will be sent to your e-mail address when the package has been labeled and is on the dock to be picked up by the carrier. The tracking information will not update until it has reached the carrier's sorting facility.
    • If you have not received your tracking email or you think you might have accidentally deleted it, you can always track your package through our website by logging in to your account. Once you are logged in, you will see your order history. You are then able to click on the order number of the order you are inquiring about and on the next page is where you will find the orders’ fulfillment status. You are also able to contact our Customer Support with any tracking related questions.

  • Lost Packages
    If the tracking for the package is marked delivered, Skinny Bunny will not be liable for replacing that package. We will make exceptions for specific scenarios. Proof from USPS may be required.

  • Wrong Address
    Please double check your shipping information, we will not replace packages that are delivered to wrong addresses because of customer error. 

Return / Customer Service Policy
  • How to reach customer service?
    • If you have any questions regarding these terms or specific questions about your order, although is preferred, you may reach customer service through 3 different avenues.
      • Chat
        On the bottom right of our website, there is a chat dialog, this will allow you to chat with a customer service representative.
      • Phone
        You may call our customer service hotline at (310) 774-0918.
      • Email
        This is the fastest way to receive a response about specific order information. You may e-mail support@skinny.com, please be sure to use the same e-mail as the order is under or give exact order number in the subject line when inquiring. 
  • Cancel An Order
    If for any reason you would like to cancel or update your order, please reach out to us directly via Chat, E-mail or Phone. 
  • Returns
    Due to inevitable fraudulent activity Skinny Bunny will only accept returns of merchandise purchased directly from Skinny Bunny (online or over the phone).
    • Timeframe for Return

      Returns will only be accepted within 14 days of the package being marked delivered.

    • Terms for Return
      Customer service will accept your request for a return if it meets this criteria.
        • Teas – Must be unopened and in the original packaging to be considered for a return/refund.
        • Accessories - Must be in original packaging and unused.
        • It is the customer’s responsibility to pay for and send back the package in order to be considered for a refund. The customer is also required to provide our Customer Support with the return tracking number. Failure to provide return tracking information will result in us not being able to issue a refund as this is the proof that we need to see that an order was sent back to us. 

  • Refunds

    It is the customer’s responsibility to monitor the tracking and to inform our Customer Support when the package has been marked delivered. Skinny Bunny Teas will not monitor return tracking information.

    • Shipping costs are non-refundable.
    • eBook purchases are non-refundable.
    • Once a refund is approved it may take up to 14 Business Days to process. Once the refund is processed on our end, the customer will receive an email confirmation. If a debit card was used, it may take your bank 3-5 Business Days to deposit the funds back into your account once we process your refund. If a credit card was used, the refund may not reflect until the current billing cycle is closed.

Please contact support@skinny.com with any inquiries or issues regarding your order. We’d happy to connect with you, there, and find a solution.