We strongly believe in our products and want every customer to be satisfied. This is the reason for the Skinny Bunny Teas Customer Service Guarantee. Due to inevitable fraudulent activity Skinny Bunny will only accept returns of merchandise purchased directly from Skinny Bunny (online or over the phone) and in accordance with the following:
1. Shipping costs are non-refundable.
2. eBook purchases are non-refundable.
3. Refunds may take at least one week to process.
4. Teas – Must be unopened and in the original packaging to be considered for a refund.
5. To be considered for a refund, Skinny Bunny teas must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
6. Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible procuring shipment and for the merchandise arriving at Skinny Bunny Tea facilities.
7. Bikinis and wearable apparel – Skinny Bunny will happily accept any clean, unworn, unwashed, unused bikini or other wearable apparel, that was sold at regular price, for an exchange or store credit. Customers wishing to exchange merchandise must contact Skinny Bunny via firstname.lastname@example.org. The merchandise must be in its original packaging and any tags must be still attached. Any product with traces of including but not limited to – perfumes, body lotions, tanning lotions/oils or smoke will not be accepted. Items that are soiled, worn, laundered or damaged will also not be accepted to exchange.
The original packing slip is required for merchandise to be considered for reimbursement.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
SKINNY BUNNY IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
Please contact email@example.com with any inquiries or issues regarding your order. We’d happy to connect with you, there, and find a solution.